Do you direct bill? | Massage Therapy Insurance Information

If your insurance company requires a doctor's note, please bring it with you at time of appointment.

Direct Billing for Massage Therapy is available for the following insurance companies:

1. Alberta Blue Cross
2. Sun Life Financial
3. Green Shield
4. SSQ Insurance
5. Empire Life 
6. Avantages Sociaux Medic Construction (covered by Greenshield Canada)
7. NexGenRX
8. The Cooperators
9. Equitable Life
10. Canada Life
11. ClaimSecure
12. Desjardins
13. Industrial Alliance (IA)
14. Johnson
15. Johnston Group
16. Beneva by LaCapitale
17. BPA (Client pays full amount to clinic, then plan member will receive payment)
18. Canadian Construction Worker Union (CCWA) (Client pays full amount to clinic, then plan member will receive payment)
19. Chambers of Commerce
20. CINUP
21. Coughlin
22. Cowan
23. D.A. Townley
24. First Canadian Insurance Corporation Benefits
25. GMS
26. GroupHealth
27. GroupSource
28. LiUNA Local 183 (Client pays full amount to clinic, then plan member will receive payment)
29. LiUNA Local 506 (Client pays full amount to clinic, then plan member will receive payment)
30. Manulife
31. Maximum Benefit
32. People Corporation (acquired by Sirius Benefits)
33. RWAM
34. Union Benefits
35. UV Insurance
36. Telus Adjudicare
37. Medavie Blue Cross (Medavie BC)
38. Manitoba Blue Cross
39. Saskatchewan Blue Cross
40. MDM Insurance
41. PBAS
42. Canadian Benefit Providers

Additional Info - Unions/Benefits Providers and their Insurance Companies:

1. Bricklayers and Allied Craftworkers Edmonton - adjudicated by Manulife

2. OPERATING ENGINEERS LOCAL 955 - adjudicated by ClaimSecure

3. UA Local 488 - adjudicated by GreenShield Canada

4. Alberta School Employee Benefit Plan (ASEBP) and Alberta Retired Teachers’ Association (ARTA) - adjudicated by Alberta Blue Cross

5. Local 47 - adjudicated by Manulife (Physician Referral Required)

6. RCMP, Veterans Affairs, & Canadian Armed Forces- covered by Medavie Blue Cross (Physician Referral required)

7. OpenCircle Benefits - under Canada Life

8. Teamsters Local 362 - adjudicated by Manitoba Blue Cross

9. IUPAT - under Telus Adjudicare

10. Local 110 Insulators - under PBAS

Other Unions and their insurance providers info:

Locals 1325, 2103 and 2010 are covered by ACAW Trust Funds: Direct Billing is unavailable.

Local 92 is covered under insurance broker Ellements Consulting Group: Direct Billing is unavailable

Can you direct bill my insurance if I am not 100% covered in my benefits?

You are still eligible for direct billing even if only a percentage of your insurance will cover the costs. The remainder of the remaining balance will be paid by you at the end of your visit.

What if my insurance company or union is not on the list?

If you do not see your insurance company or union in our list, thou shall not worry.   We are working on including more insurance companies in our system.  For this time, we will provide you official receipt that you can send to your insurance company or union.

Do I need a physician's referral?

You do not need a physician's referral to avail massage treatment. However, your insurance company may require a physician's referral for us to be able to submit the claim for you. Please check with your insurance company for clarification.

Can you check how much I have left or if what my insurance covers?

We only submit claims to your insurer thereby we do not have access to your insurance policy. Please contact your insurer or log-in to your insurer's member portal to access your insurance policy.

Important notes:

a) Please contact your insurance company if you have any questions or concerns regarding your coverage. 

b) Insurance direct billing is a privilege that is offered through third party entities such as Telus Health eClaims and ProviderConnect. As a result, Wood Buffalo Massage & Osteopathic Therapy Clinic Ltd. can only offer this privilege when these technologies, and the appropriate insurance systems are in working order. On the rare occasions when insurance systems or internet services experience a down-time, insurance companies reject the claim or benefits are maxed out or not fully covered where you need to pay a remaining balance, clients will be responsible for the full payment of any massage services received, and insurance receipts will be issued for submission to their insurance providers. 

c) For CINUP clients under ACDEN Bee Clean, if you haven't submitted a massage claim with prescription to your insurance this benefit year, you will have to submit manually with your prescription if the direct bill claim does not go through. Usually, CINUP under ACDEN will only allow direct billing after the client has submitted a massage prescription.

For Manual Osteopathic Therapy Services, it is covered by most insurance companies but it is the patient's responsibility to know their policies.

At this time, Direct Billing is only available for the insurance companies:

1. NexGenRX
2. The Cooperators
3. Green Shield Canada
4. Medic Construction  
5. SSQ Insurance
6. Medavie Blue Cross
7. Canadian Benefit Providers

Direct Billing Note: If you would like us to direct bill to your insurance (that are listed above), please verify with your insurance company if you need a doctor's referral.

Reimbursement is available to the following companies:   

1. Alberta Blue Cross 
2. Canadian Benefit Providers
3. Chamber of Commerce Insurance 
4. CINUP 
5. ClaimSecure 
6. Desjardins Insurance 
7. Equitable Life 
8. Empire Life 
9. Green Shield 
10. Group Medical Services (GMS)
11. Johnston Group 
12. Manulife 
13. Maximum Benefits 
14. Medavie Blue Cross 
15. Medic Construction (Avantages Sociaux Medic Construction)
16. NexGenRX 
17. Pacific Blue Cross 
18. Saskatchewan Blue Cross
19. Sun Life 
20. SSQ Insurance
21. The Co-Operators 
22. Manitoba Blue Cross
23. People Corporation
24. GroupSource

Note: 

a) Canada Life and other insurance companies not listed above do not cover our Osteopathy services.

b) Insurance direct billing is a privilege that is offered through third party entities such as ProviderConnect. As a result, Wood Buffalo Massage & Osteopathic Therapy Clinic Ltd. can only offer this privilege when these technologies, and the appropriate insurance systems are in working order. On the rare occasions when insurance systems or internet services experience a down-time, or insurance companies reject the claim, clients will be responsible for the full payment of any Manual Osteopathic services received, and insurance receipts will be issued for submission to their insurance providers. 

We will provide an official receipt for Manual Osteopathic Therapy Services for reimbursement.